Intro to Quality HQ
It’s time to roll out a new method of call center quality monitoring. Call center agents are feeling anxious about having their calls recorded, and managers are skeptical of the useability. The solution? Educate both groups about the science of voice analytics (it’s a lot like Alexa or Google) and what the benefits are to everyone (it’s the great equalizer).
How do you deal with the rumors floating around about the new method? Address them head on. An engaging Mythbusters-style interaction lets you bust the myths and learn some facts.
I combined GIFs created in Vyond with Storyline triggers to create irresistible click-to-reveal-the-truth learning moments.
The learning audience is social media-savvy, so I used dramatic animations to illustrate the ways that quality monitoring is already a part of our daily lives.
Copyright Nancy Doren 2023