INSTRUCTOR-LED TRAINING
INTRO TO QUALITY HQ
What’s this new program? Why is Quality so important? And what exactly is it you’re expecting out of me? All these questions were answered for supervisors who experienced this one hour multi-media course. Learners participated in discussion, took an e-learn course, and received job aids that introduced them to the new Quality Monitoring dashboard, Quality HQ.
THE POWER OF YOU
What’s the best way to introduce call center agents to a program that might be apprehensive about? Focus on their identity and what they bring to the program. The Power of You makes sure agents feel recognized for their unique gifts as they learn new skills.
BRANDING FOR A NEW VISION
This dynamic branding scheme sets up a new division with a recognizable presence for all their interactions with customers and employees.
JOURNEY TO QUALITY
Journey to Quality Instructor-Led Training features a comprehensive theme that pulls in the learner, keeping them engaged week to week. This facilitator-led curriculum provides coordinating job aids and group activities that reinforce the content for both live and virtual classrooms.
Nancy Doren Copyright 2025